FAQ

Returning your order is easy. Return instructions can be found here: https://aldorr.co.uk/warranty-and-returns/

Placing an order is easy. Click on the product you would like to order. Choose the right variant (Home or Professional, choose the right length, and place the product in your shopping basket. Then fill in your details, choose the desired delivery date and checkout the order. Orders placed on weekdays before 11:45 PM will be shipped the same day.

Once you have placed an order, you can no longer change the delivery address yourself. If you want to change the delivery address, please send an email to support@aldorr.co.uk. Your delivery address will then be changed, provided your package has not been shipped yet. If the package has already been shipped, it is unfortunately no longer possible to change the delivery address. You can ask the residents of the wrong address if you can pick up the package there, or ask them to refuse the package. The package will then return to our distribution center. Within 5 working days your purchase amount will be refunded and you can re-order the product.

If you wish to cancel your order, please send an email to support@aldorr.co.uk. Cancellation is only possible if your package has not been shipped yet. If the package has already been sent, you can refuse it at the door. The package will be returned to you. Your purchase amount will then be refunded within 5 working days.

We deliver your order as soon as possible. In the UK: ordered today before 22:00, delivery within 2-3 working days. Unfortunately, this does not always work. Sometimes a product is not in stock or the delivery may take slightly longer than planned. An indication of the delivery time is given on the product page. If for any reason we do not meet this delivery time, we will let you know. For some products, the delivery time takes longer, which is displayed before you pay.

Cash payment is not possible. We do not accept cash payments at the door. You must pay for your order online immediately upon ordering.

You will receive the invoice of your order in your mailbox. The moment you place an order you will receive a confirmation email. In this mail you will find the invoice as an attachment.

Once your return package is received it will be processed. This means that the shipment will be checked. This happens within 5 working days after receipt of your return package. After verification, your purchase amount will be refunded. How quickly the money appears in your account depends on your payment method and bank.

Most ladders are delivered by DPD.

No, delivery is always free for you. More information about the brexit can be found here: https://aldorr.co.uk/brexit/

You will receive an email containing a Track and Trace link from the carrier. This way you can see exactly when your package will be delivered. You will receive the Track and Trace link as soon as your order has been packed and picked up by the carrier.

Almost all Aldorr products are made of high quality aluminum.

Safety comes first. That is why all our ladders, stairs and scaffolding are inspected. All ladders, stairs and scaffolding comply with the EN131 standards; the European standard for ladders, folding ladders, telescopic ladders, accessories, rolling board ladders, ladders with a platform and stairs. Several times a year the ladders are re-inspected to ensure that they are safe and remain safe.